Refund policy

Refund & Return Policy

Last updated: April 29, 2026

Thank you for shopping with Preston Hollow Lash & Brow. Due to the nature of our products and fulfillment process, all sales are final. Please review this policy carefully before placing an order.

All Sales Are Final

We do not offer:

• Refunds
• Returns
• Exchanges
• Store credit

This policy applies to all products sold through our store.

Order Cancellations

Orders may only be canceled before they have been processed or fulfilled.

Cancellation requests must be submitted within 48–72 hours of placing the order. Once an order has entered fulfillment or has shipped, it cannot be canceled, refunded, or modified.

To request a cancellation, please contact us as soon as possible at prestonhollowlash@gmail.com with your order number.

Damaged or Incorrect Orders

If you receive the wrong item or your order arrives severely damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the packaging and product
• A description of the issue

We will review each situation individually and may offer a replacement at our discretion.

Shipping Policy Disclaimer

We are not responsible for:

• Shipping carrier delays
• Lost or stolen packages marked as delivered
• Incorrect addresses entered by customers
• Delays caused by weather, customs, or carrier issues

Customers are responsible for ensuring all shipping information is accurate at checkout.

Product Information & Allergies

Customers are responsible for reviewing product ingredients, usage instructions, and allergy information prior to purchase. Preston Hollow Lash & Brow is not responsible for allergic reactions, sensitivities, or misuse of products.

Contact Information

For questions regarding your order, please contact: prestonhollowlash@gmail.com

Preston Hollow Lash & Brow